Be yourself; Everyone else is already taken. — Oscar Wilde. This is the first post on my new blog. I’m just getting this new blog going, so stay tuned for more. Subscribe below to get notified when I post new updates.

Automotive Training Network CEO Mark Gilbert points out that the cornerstone of customer loyalty is excellent customer service. No matter how great your products and offerings are, no customers will come back if they had poor customer experiences with your dealership.  If you want to increase repeat business and strengthen your referral base, here are some… Read more

Automotive Training Network CEO Mark Gilbert points out that in this digital age, customers can search for information anytime, anywhere. The Customer First Dealership Sales Process Training teaches your team the value of sharing information with your customers.  In what is called the “Truth Selling Strategy,” your team learns how to build trust and rapport with today’s… Read more